- We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returned-to-Sender & Refused Packages:
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is reused by the customer at time of delivery.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly & includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable), are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided at the time of the purchase is incorrect.
Damaged / Defective / Incorrect Items:
- Should you receive a damaged, defective or incorrect item, contact our Customer Care Team on our "Contact Us" page. Once we receive your request, we will be in contact with you to address & resolve the issue.
- Depending on the shipping method & carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Centre. Once your return is fully processed, we will issue you the refund.
Helpful Tip: We are not responsible for returns until they reach our warehouse. Keep your proof of postage & ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt & delivery.
Please visit our "Contact Us" page if you have any additional questions related to returns or refunds and we will be happy to help you!